Terms & Conditions

These terms and conditions regulate the business relationship between you (the customer) and us (JOMA Australia).

By using Our Web Site in any way, or by buying from us, you agree to be bound by them.

JOMA Sport products are sold and distributed in Australia by:

JOMA Australia. A.C.N. 108 899 994

General Terms

Once you have placed your order you will received an e-mail confirming the details of your purchase and delivery. This email will represent the details of the purchasing Agreement between you and us.

All descriptions, weights and sizes of Goods are supplied by the original manufacturers of JOMA Sport goods and you may not rely on their accuracy. Accordingly, any such description shall not form part of the Agreement.

If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order. If this happens you may:

  • accept the alternatives we offer;
  • cancel your order;
  • leave the order valid, but tell us to omit the out-of-stock item.

If we end up owing you money we will credit your credit or debit card as soon as we can but this could take up to 30 days from the date of your order.

You must pay us the full price of your order before we will send any part of it.

Goods are at your risk from the moment they are dispatched from our warehouse.

We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order your Goods.

Delivery

Deliveries will be made by the Carrier of our choice to the address provided in your order. You need to make sure that someone is present to accept delivery of your goods.

If we can’t deliver your goods within 30 days of the date of your order, we will notify you by e-mail to arrange another date for delivery.

We may deliver the goods in instalments if the goods are not available at the same time for delivery.

Refund/Exchange

If you would like to return your purchase for a refund or size exchange, please contact us via email at [email protected] We will arrange for a Goods Return Statement to be delivered to you and provide further information on how to send your Good(s) back.

Returns Policy & Process

Goods must be returned within 14 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached). When returning goods you must:

  • include a valid Goods Return Statement with the returned Goods;
  • use registered post as we do not take responsibility for items lost in transit;
  • appropriately and securely wrap your package to prevent loss or damage.

Goods must not have been worn other than for the purposes of fitting and/or for establishing the appropriateness of the design.

Please allow 10 days from the day you return your Goodsfor your claim to be processed and the necessary resolution(s) to be actioned.

Customised Items

We cannot accept returns or exchange items that have undergone customisation, unless they have been found faulty after detailed examination by us. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customised items if prior to, during or after the customisation process a player changes his number or leaves a club.

Faulty Items

Returned Goods will be inspected by us and if the Good(s) is deemed to be faulty due to manufacturing or fabric defect, we will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

Incorrect Colour

We will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods; therefore the colour shown is for illustrative purposes only.

Content and Intellectual Property Rights

Title, ownership rights, and intellectual property rights in the Content whether provided by us or other Content provider shall remain the sole property of us and / or the other Content provider.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.

Disclaimers

We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods, at any time and without advance notice.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.

Our Web Site may contain links to other Internet web sites. We have neither power nor control over any such web sites. You acknowledge and agree that we shall not be liable in any way for the content of any such linked web site, nor for any loss or damage arising from your use of any such web site.

In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.